About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We train 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and have a good time the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their buddies what a distinction it has made of their lives. Try our neighborhood on Fb, TikTok, or Reddit (actually!), or learn a few of our app critiques, and also you’ll see what we imply. We love constructing one thing that has an enormous constructive influence on individuals’s lives, and we’ve got a formidable training ecosystem that features dwell lessons, to not point out stellar help (if we do say so ourselves!).
Talking of our superior help staff, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who need to have a superb begin to the brand new yr. So, we’re in search of tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. This can be a momentary, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. If you happen to’re identified for being real, proactive, and a transparent communicator, we need to hear from you!
We’ve one overarching requirement in terms of becoming a member of our staff—even quickly: our authentic Core Values Manifesto has to actually click on with you. If you happen to’re nodding emphatically whereas studying it, you’ll most likely match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and be taught YNAB
- Wonderful written English
- You’re accessible to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours will probably be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.
- Please word that though we’re absolutely distant, we do have some location restrictions for this momentary function—we are able to solely rent individuals who dwell both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that isn’t the U.S. or the UK.
A Little Bit Extra About Us:
We dwell our Core Values every single day at YNAB, and we imply it after we say we’re an equal alternative employer. We imagine {that a} variety of backgrounds, skills, beliefs, and experiences is important to our success, and we’re keen about making a welcoming, supportive, and collaborative surroundings for all staff. All are inspired to use as we proceed to develop a wise, hard-working, and various staff that loves working collectively to construct one thing that issues.
We additionally work actually laborious, collectively, to make working at YNAB a tremendous expertise, and we’re (humbly) proud to have acquired lots of Fortune’s “great spot to work” awards over the past a number of years. We’ve a staff stuffed with really distinctive individuals—the sort you’ll be excited to work with. We’d like to let you know about a couple of of them!
Dela (she/her/hers) is our onboarding staff chief and will probably be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will train, information, and help you, guaranteeing you are feeling assured every day. You’ll have a number of alternatives for questions, suggestions, and celebration!
Your staff of fellow seasonal help specialists will seemingly be a few of the finest individuals you’ve ever labored with. You’ll get to know people from throughout the globe and be taught with them by way of collaboration.
The help staff will probably be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to satisfy and be taught from you, too!
Now again to you, our new Seasonal Buyer Assist Specialist…
You’re keen about becoming a member of our devoted help staff. You’ll assist us reply each message in a manner that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll train you the right way to reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many instances in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You’ve a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the shopper hoped for. You’ll be able to artfully mix directness and friendliness in a single sentence.
You realize that velocity of response is vital. And, you stability velocity with accuracy and giving a customized expertise each time.
You self-manage nicely, understanding your contributions influence the entire staff. You frequently pursue progress and connection for your self and your staff.
You’re humble in understanding what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little additional step past what’s anticipated. You’re artistic in that manner and luxuriate in delighting others.
You’re who we’re in search of in case you:
- Can decide to a set schedule of 4-5 work days per week (together with no less than one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or pc you should utilize for YNAB work (a pill or Chromebook received’t fairly lower it for a few of the applications we use)
- Are a productive and unbiased self-manager who can meet the efficiency expectations set by your supervisor
- Are thought of a superb communicator in written English
- Are digitally fluent, which implies you’re comfy studying and navigating a number of applications directly and making use of your curiosity to be taught new techniques and troubleshoot technical points
- Can embody YNAB’s values in your interactions with clients and your teammates—and perceive that each help response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the similar time
- Are curious and luxuriate in making an attempt stuff you haven’t executed earlier than
- Can tactfully ship troublesome information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
- Love brightening somebody’s day!
A Day within the Life:
Right this moment, you’re scheduled for a 5 hour shift. You realize that about 75% of your day will probably be invested in delighting clients and about 25% will probably be invested in private progress and staff connection.
Earlier than you leap into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or adjustments? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to reduce distractions and head into the queue. You set your self to Obtainable and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are dwell, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you go it alongside to specialists. When a query is difficult otherwise you really feel not sure, you realize a educated staff is there to help you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat dwell with them and wrap up conversations with open points. As you go, you get a number of thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our data base and advertising and marketing web site to stage up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
Right this moment you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name together with her and might’t wait to speak a couple of new podcast you’re obsessive about! After catching up, you examine in in your targets and get teaching on difficult conversations.
Earlier than you realize it your work day is over! You say goodbye to your staff in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on with the remainder of your day.
Methods to Apply
- Apply beneath by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be an important match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer help?
- Inform us a couple of time you needed to be taught one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer difficulty? What did you be taught?
- What hours of the day give you the results you want? What days of the week are off limits?
- We want seasonal staff who can work from November 6, 2023 by way of mid-February 2024. Do you will have any time without work wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d want it in case you didn’t share a headshot wherever in your software supplies. Thanks!
We’ll ship you a affirmation e mail when you apply. Please add that e mail tackle to your secure sender listing to make sure future emails from us come by way of. (If you happen to don’t obtain it, examine your promotions inbox, junk folder, or any filters you will have arrange.)
Our aim is to make the recruitment and hiring course of as accessible as attainable. If we will help you with an accessibility want, e mail us at [email protected] and point out within the topic line that you just’re making use of for the Seasonal Buyer Assist function. (Please word that we are able to solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please bear in mind that whereas we’ve traditionally saved a gaggle of seasonal help specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any momentary contracts into everlasting ones. You’ll be able to anticipate this function to final a most of 16 weeks.