The Funds Fashionista gives this evaluation of the H&M return coverage for informational functions solely. These insurance policies are topic to alter.
Like to store at H&M? It’s straightforward to see why: the fast-fashion mall big and e-tailer constantly delivers fashionable kinds at inexpensive costs. The one downside is when these new items don’t go well with you in addition to you anticipated. Discover out what you’ll want to find out about returning undesirable gadgets to H&M and getting a refund.
H&M return coverage fundamentals
H&M has a 30-day return window, which is pretty commonplace amongst attire retailers. You will get a refund if:
- You come back the undesirable gadgets inside 30 days of supply or buy.
- You might have proof of buy, equivalent to a receipt.
- The gadgets have all tags and labels hooked up, they usually’ve not been broken, stained, worn, washed, or altered.
Objects you bought in a retailer should be returned to a retailer. On-line purchases could be returned without cost in an H&M retailer or by mail utilizing H&M’s pay as you go label. There’s a return transport payment of $3.99, which will get deducted out of your refund.
In the event you miss the 30-day deadline otherwise you don’t have the unique receipt or order affirmation, H&M is not going to settle for the return.
Vacation returns
Objects you bought between Nov. 1, 2025, and Dec. 25, 2025, could be returned for a refund with a legitimate receipt till Jan. 31, 2026.
In the event you solely have a present receipt for the merchandise, you’ll be refunded in retailer credit score.
Exchanges
Exchanges should be completed in an H&M retailer. You can not request an trade on-line or by mail.
Refunds
Refunds are despatched to the unique type of fee. H&M refunds card funds in 14 days. The retailer doesn’t present a timeline for refunds to H&M reward playing cards, Klarna, or PayPal. If you’re returning an merchandise you purchased utilizing Klarna’s Pay Later, first report the return out of your Klarna Purchases web page inside your H&M account.
H&M return coverage exceptions and particular guidelines
Take note of these exceptions, which might journey up your means to get a refund.
- Glen Martens x H&M gadgets have a shorter return window. These should be returned inside three days for in-store purchases and 7 days for on-line purchases.
- Good Second x H&M gadgets should be returned inside seven days of buy or supply.
- Different particular collections may have separate return phrases. Verify your receipt or order affirmation for particulars.
- Furnishings should be disassembled and returned in unique packaging by mail.
- Hosiery, panties, sneakers, swimwear with out the hygienic seal, opened make-up, earrings, face masks, and something marked “Closing Sale” can’t be returned or exchanged.
- Reward playing cards can’t be returned or exchanged.
- Some gadgets bought in a retailer might must be returned by mail. The H&M return coverage doesn’t establish what merchandise these could also be, so that you gained’t discover out till a retailer workers member tells you.
- H&M can deny “extreme receipted and non-receipted returns.” This implies you shouldn’t take residence 20 gadgets and anticipate to get refunded for all of them (after you’ve taken a bunch of images in your feeds with out eradicating the tags).
The right way to make an H&M return
Right here’s find out how to return undesirable gadgets to H&M.
- In-store. In the event you purchased the merchandise in a retailer, accumulate the receipt and no matter card you used to purchase these gadgets. Take these and the unworn piece again to any H&M location. You’ll be able to go to any H&M retailer besides the Puerto Rico location. You’ll be able to solely return gadgets in Puerto Rico if you happen to initially purchased them in Puerto Rico.
- By mail. Go to the H&M Returns Portal. Package deal the gadgets, obtain the QR code or the return label supplied by the returns portal. You’ll be able to take the bundle to any submit workplace with the QR code. Or, if you happen to print the label, apply it to the bundle, and drop the parcel at any USPS mailbox.
Does H&M have return coverage?
The Funds Fashionista charges the H&M return coverage as common, with a rating of three.7 factors out of 5. H&M expenses a $3.99 payment for mailed returns, which isn’t perfect, however the payment is low in comparison with different attire retailers.
Our Return Coverage Rating™ rating evaluates the key return coverage elements consumers care about most: return window size, situation necessities, refund technique, transport prices, in-store return flexibility, market transparency, processing pace, and total coverage readability. Every class is rated on a 1 to five scale based mostly on how beneficiant, handy, and straightforward to know the coverage is. The ultimate rating is a median of all classes.
You will discover the official H&M return coverage right here.