How Staff Save 20 Hours a Week Utilizing Cover

Profile

TaxBee was based in 2017 by Bianca Ferguson, a seasoned accountant with over 20 years of expertise and a ardour for serving to shoppers handle their funds. Beginning in Pearland, Texas, Bianca got down to create a agency able to serving a various vary of shoppers, from small companies to high-net-worth people {and professional} athletes.

To nobody’s shock, TaxBee has grown considerably over the previous seven years. Whereas this development was thrilling, it additionally intensified their challenges with workflow inefficiencies, together with the problem of juggling a number of instruments to trace paperwork, duties, and tax preparation. Bianca’s imaginative and prescient of a client-centered agency meant she’d have to discover a higher answer to streamline operations with out sacrificing high quality.

After doing her analysis, Bianca landed on Cover—a firm-wide working system that consolidates doc administration, consumer communication, job monitoring, and billing into one single device.
 
Since implementing Cover, TaxBee has:

The Downside

Disconnected instruments and misplaced effectivity

Earlier than switching to Cover, TaxBee relied on a mixture of separate instruments like Google Drive, Asana, Ignition, and ProConnect to handle their shoppers’ paperwork, duties, billing, and tax preparations. This inevitably created a spread of operational inefficiencies and precipitated the crew to spend a substantial period of time navigating between platforms. This method additionally created gaps in communication not solely throughout the agency however with shoppers, including to the executive load. As TaxBee’s consumer base grew, these inefficiencies grew to become “an excessive amount of,” and Bianca began her seek for a greater answer. 

The Resolution

A unified platform for streamlined operations

Cover supplied TaxBee with a unified answer that consolidated doc administration, job assignments, billing, and communication into one platform. Bianca describes Cover as a transformative device, noting that Cover has “minimize her time in half.” Staying inside a single device, together with utilizing Cover’s AI options for routine administrative duties, has considerably boosted her crew’s productiveness. 

Integrations with Quickbooks have additionally enabled the TaxBee crew to streamline workflows and handle consumer initiatives extra effectively. The consumer portal has been significantly game-changing, giving shoppers instantaneous entry to their paperwork, monetary data, and billing data — bettering transparency and lowering the necessity for back-and-forth inquiries.

The Outcome

Enhanced effectivity, better capability, and improved consumer expertise

Since implementing Cover, TaxBee has skilled substantial time financial savings and productiveness features. Bianca estimates Cover saves her “4 hours per day, which equates to twenty hours every week.” This enchancment has allowed her to “go dwelling at 5 o’clock” somewhat than working late to satisfy consumer calls for—a uncommon luxurious many accountants battle to attain with 60 to 80-hour work weeks. Moreover, TaxBee’s tax return processing time has decreased from a 14-day turnaround time to close rapid completion, permitting the agency to double its capability, now processing 600+ tax returns yearly. With greater than 1,200 shoppers using Cover’s consumer portal, customers now have impartial entry to their paperwork and billing. This enhancement creates a seamless consumer expertise whereas considerably lowering the executive workload.