Ever had a query about Reckon? Chances are high Rav Singh has a solution for you.
Rav moderates the Reckon Neighborhood, a discussion board the place members can focus on and uncover all issues Reckon. This week, we sat down with him to get the within scoop on what makes the Reckon Neighborhood tick.
This interview has been edited for readability
1) To begin issues off, Rav, what’s the Reckon group?
The Reckon group is our on-line platform the place customers of Reckon software program can join, ask questions, share experiences, and get assist. It’s a hub for purchasers to hunt recommendation, troubleshoot points, and be taught extra about utilizing Reckon software program successfully.
Members of the group can take part in discussions, contribute ideas (like our #TipTuesday sequence), and preserve knowledgeable on necessary product information and updates. It additionally serves as a assist community, with different customers and Reckon workers providing steering and options
2) What would a brand new member look forward to finding on the group?
The Reckon group is a good place to find out about your Reckon software program, search assist, and join with fellow Reckon customers. New members will discover a welcoming house for product assist and discussions and might keep updated with necessary information and bulletins.
The group is a launching pad, not only for our software program, but in addition to know their small enterprise higher.
Neighborhood members get information, entry to our how-to tutorials, weblog, and assist guides, empowering them to know their accounting software program and enterprise higher.
3) Empowering the customers is improbable. Because the Neighborhood Supervisor, what are some challenges you face?
The group is, at first, a assist house for our customers. So, most customers bounce onto the group once they have an issue and need assistance with a selected situation.
The problem is to maintain these customers engaged after they’ve an answer to their drawback.
We wish to encourage ongoing participation for all our customers, not simply one-quick-fix options.
4) So Rav, what number of lively group members do we now have on our reckon discussion board?
Our group has simply over 33,000 registered customers. It’s a well-liked house; our prospects, bookkeepers, and accountant companions are amongst these group members.
This 12 months, from January to the tip of August, we had 190,000 visits to the group and over 500,000 web page views. It’s a well-liked house, and it’s nonetheless rising.
We love having new members be a part of as we now have extra discussions, making the group a beneficial useful resource for our members.
5) Wow, that’s lots of people on the discussion board. How do you handle that? How do new posts get visibility or bumped up?
For the group, we wished to take away as many obstacles for customers to interact and work together with one another. Our group is public; you possibly can eat as a lot content material as you need. So what’s the following step to that? It’s to be a part of the group — to truly be a member. It simply requires one step, and that’s registering. When you’ve registered, you’re now a part of the Reckon Neighborhood.
With regards to participation, our group is structured by product. So you will have a selected house in your Reckon software program. Your account is tailor-made to what you’re utilizing. You’ve acquired your product and your house so you possibly can take part, focus on, and publish.
On our finish, we now have constructed mechanisms into the group to alert us of latest content material that will get revealed, which we’ll use to leap in and help. The group is nice like that, as a result of we’ll discover that different customers have jumped in and engaged on new posts.
We’ve got long-term customers who’ve a long time of expertise with our merchandise, too, and it’s nice watching them communicate with new group members.
6) That ties into my subsequent query. What makes the Reckon group particular?
The members. We’ve got been operating this group for years and the interplay between members is improbable.
Everybody has a voice, everybody comes from completely different backgrounds and has their very own perspective. The repository of information that may be tapped into is astounding. The group is stuffed with individuals with shared experiences. It’s not a chat field; it’s a discussion board with actual individuals participating with one another.
As a part of the group, the assist crew and I attempt to match that and interact absolutely as properly. No matter publish is getting exercise, we’re there. We at all times getting higher and our response occasions are as properly sitting at a median of quarter-hour. We’re at all times taking a look at benchmarks of different communities and we’re up there with the perfect.
7) That’s superior. So there’s numerous engagement there, which actually permits our prospects to talk to somebody, not AI. Rav, to complete issues off, what’s one thing new that group members could have missed?
We’re actually enthusiastic about our new Reckon Neighborhood Rewards program, which launched this September. We will’t look ahead to our members to hitch. Our Rewards program shall be primarily based on participation, and our members shall be recognised for his or her contribution to the group. We’ve got put in place a rating system the place members can earn factors, get badges to customize their profile, and win reward playing cards and Reckon swag.
We’re happy with our group and might’t wait to reward them for his or her onerous work!
Thanks in your time, Rav. There may be numerous pleasure right here at Reckon about our new Neighborhood Rewards program, and we will’t look ahead to our customers to take part.
New to Reckon? Come and be a part of the Reckon Neighborhood and get amongst it.
Reckon Neighborhood Supervisor